Luggage Guard is a professional baggage storage service designed to make your travels hassle-free. We pick up, securely store, and drop off your luggage anywhere in New Zealand, based on your requested time and location.

We can store:

• Your travel main luggage, Hand luggage with clothes and personal items
• Sporting equipment (e.g., surfboards, skis, golf clubs)
• Musical instruments
• Camping gear
• Baby gear (e.g., strollers, car seats)
• Souvenirs or oversized gifts
• Specialized work equipment (e.g., camera gear, drones)
• Medical supplies (e.g., wheelchairs, oxygen tanks)

Yes! For an additional fee, we provide insurance coverage of up to $4,000 for one main luggage, $3,000 for one hand luggage, and $3000 for the oversized items. Insurance is applicable only for incidents occurring from our end.

You can instantly find out the cost of storing your luggage by using the Book Now page on our website. Simply enter the number of items, the type of luggage (e.g., main luggage, hand luggage, oversized items), and your pickup and drop-off details. The system will calculate and display the total cost for you instantly, including any additional fees for insurance or premium services.

You can securely pay online using credit cards/debit cards or digital payment methods during the booking process.

Yes, cancellations or rescheduling can be done via email only. Refunds for cancellations follow our Refund Policy guidelines. https://luggageguard.co.nz/refund-policy/

If you need your luggage earlier than planned, contact us, and we will arrange a quick delivery for an additional fee.

How can I contact Luggage Guard for further assistance?In the unlikely event of damage or loss caused by us, your items are covered under our insurance policy (if purchased). Please report any issues immediately, and our team will assist you. But in the last 5 Years, damage or loss probability is 0%

We recommend booking at least 24 hours in advance to ensure availability. However, same-day bookings may be accommodated based on capacity.

Yes, our services are available 24/7, so you can book, store, and retrieve your luggage at any time that suits you.

Yes, we specialize in handling oversized or irregularly shaped items like surfboards, bicycles, and camping gear. Additional fees may apply based on size and weight.

We provide pickup and drop-off services across New Zealand. Whether you’re in a major city or a remote area, we’ve got you covered!

You can reach us via:

• Email: support@luggageguard.co.nz
• Phone: +64 9 222 2877
• Contact Form: Available on our website.