What Our Insurance Covers

Our insurance policy provides protection in the unlikely event of loss, theft, or damage while your luggage is in our care. The coverage limits are as follows:

• Main Luggage: Up to $4,000 per bag.

• Hand Luggage: Up to $3,000 per bag.

• Oversized Items: Up to $3,000 per item.

This insurance applies only to incidents caused by Luggage Guard during the handling, storage, or transportation of your belongings.

Important Insurance Terms

1. Coverage Scope: Insurance covers loss, theft, or damage that occurs while your luggage is in Luggage Guard’s possession.

2. Exclusions:

   • Loss or damage caused by improper packing or handling by the customer.

   • Pre-existing damage to luggage or its contents.

   • Prohibited or undeclared items.

3. Proof of Loss/Damage: Customers must provide necessary documentation, such as proof of booking, photos of the damaged item, and receipts for high-value items, to initiate a claim.

Claim Process

If you need to file a claim, follow these steps:

1. Contact Us: Notify our team within 7 days of the incident by emailing Support@luggageguard.co.nz or calling +64 9 2222 877

2. Submit Documentation: Provide the required details, including:

   • Booking reference number.

   • Description of the incident.

   • Supporting evidence (e.g., photos, receipts).

3. Review Timeline: Claims will be reviewed within 10 business days.

4. Compensation: Approved claims will be processed, and compensation will be issued as per the insurance coverage limits.

Why Choose Luggage Guard?

• 100% Free Insurance for all stored luggage.

• High Coverage Limits to protect your belongings.

• Secure Storage Facilities with 24/7 monitoring and climate control.

• Fast & Transparent Claim Process to ensure customer satisfaction.

Your trust is our priority. Enjoy worry-free travel with Luggage Guard, knowing your luggage is fully insured at no extra cost!

Need Assistance?

For further inquiries, contact us:

Luggage Guard
Email: Support@luggageguard.co.nz